Also known as: MBNA
MBNA Limited is a UK credit card specialist incorporated in 1993, originally a subsidiary of MBNA America (itself acquired by Bank of America). In June 2017, Lloyds Banking Group acquired MBNA's UK credit card portfolio from Bank of America for £1.9 billion. MBNA Limited continues to operate from Chester as a trading style of Lloyds Bank plc, offering a broad range of credit cards including co-branded and affinity cards.
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Credit cards (rewards, balance transfer, low interest, affinity/co-brand cards), loans, savings, home insurance
Trading names and group notes
Since 1 June 2017, MBNA is a trading style of Lloyds Bank plc and forms part of Lloyds Banking Group. MBNA Limited (Companies House 02783251) exists as a legal entity. MBNA Europe Bank Limited (02898169) is a predecessor/sister entity also registered at Chester Business Park.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
1.3
Approx. 1,787 reviews
Other review and social proof
Trustpilot: 1.3/5 from ~1,787 reviews — very low rating; Reviews cite customer service failures, app problems, insurance complaints, rate transparency issues; MBNA Mobile App on Google Play: uk.co.mbna.cardservices.android; MBNA Mobile App on Apple App Store: id687485560; Open Banking regulated provider: openbanking.org.uk/regulated-providers/mbna-limited; Reviews.io listing: www.reviews.io/company-reviews/store/www.mbna.co.uk
Overall public sentiment
MBNA has very poor Trustpilot sentiment at 1.3/5 from approximately 1,787 reviews. Key complaints focus on poor customer service, difficult account management, app functionality failures, and dissatisfaction with insurance bundled products. As part of Lloyds Banking Group, MBNA's service quality may be subject to Lloyds-wide standards but the brand-specific experience appears poor according to public reviews.
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