Complaints

How to contact us

If you have a complaint about Ask Fin, please contact us using any of the following:

What to include

When submitting a complaint, please include:

• Your name and contact details
• A clear description of your complaint
• What you would like us to do to resolve it
• Any relevant dates or reference numbers

How we handle complaints

We aim to acknowledge complaints within 5 business days and provide a full response within 8 weeks..

Data protection complaints

If your complaint relates to how we handle your personal data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.

Financial services complaints

Note: Ask Fin provides general educational guidance and is not a regulated financial adviser. If you have concerns about regulated financial activity, please check whether the Financial Ombudsman Service applies to your situation before contacting them.