Also known as: StepChange; Consumer Credit Counselling Service (formerly)
StepChange Debt Charity is the UK's largest free debt charity, formerly known as the Consumer Credit Counselling Service (CCCS). It provides free, impartial debt advice and solutions to individuals across the UK. Registered charity number 1016630. Regulated by the FCA (FRN 729047).
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Ask Fin gives you simple tools for budgeting, spotting savings, checking possible benefit areas, exploring income ideas and building better money habits. General guidance only — not regulated advice.
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Free debt advice; Debt management plans (DMP); Individual Voluntary Arrangements (IVA); Debt Relief Orders (DRO); Breathing space; Budgeting advice
Trading names and group notes
Independent registered charity (charity no. 1016630). No commercial parent. UK's largest debt advice charity by volume.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
Not verified (predominantly positive based on reviews)
Approx. 2,347 reviews
Other review and social proof
Overwhelmingly positive Trustpilot reviews. Feefo also used. Strong sector reputation as the UK's leading free debt charity.
Overall public sentiment
Overwhelmingly positive. Customers praise empathy, clear communication, and debt-free outcomes. Some isolated complaints about breathing space cancellations.
Ask Fin gives you simple money tools for budgeting, spotting savings, checking possible benefit areas and building better money habits. General guidance only — not regulated financial advice.
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