Also known as: NatWest; NatWest Bank
National Westminster Bank Plc (NatWest) is one of the UK's largest retail banks and the principal banking subsidiary of NatWest Group plc (formerly Royal Bank of Scotland Group). It serves millions of personal and business customers across the UK.
Want to feel clearer about your money?
Ask Fin gives you simple tools for budgeting, spotting savings, checking possible benefit areas, exploring income ideas and building better money habits. General guidance only — not regulated advice.
Start with Ask Fin — £4.99/monthMain products and services
Personal current accounts; savings accounts; mortgages; personal loans; credit cards; business banking; commercial banking; wealth management
Trading names and group notes
Subsidiary of NatWest Group plc (SC045551, listed LSE/NYSE). Group also owns Royal Bank of Scotland plc and Ulster Bank Ltd. NatWest Group was majority state-owned following the 2008 bailout; the UK government sold its remaining stake in 2024.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
1.4
8100 reviews
App Store
4.8
Google Play
4.5
Other review and social proof
Which? Customer Score: 51%; Smart Money People: 3.6/5; FSCS protected deposits up to £85,000; high app store ratings contrast sharply with poor Trustpilot score
Overall public sentiment
Poor on Trustpilot (1.4/5, Bad). Reviews cite account closures without explanation, poor fraud handling, long call wait times, and branch closures. App store ratings (4.8 iOS) are markedly higher, suggesting the digital/mobile experience is better rated than human service interactions.
Review sources
Ask Fin gives you simple money tools for budgeting, spotting savings, checking possible benefit areas and building better money habits. General guidance only — not regulated financial advice.
Start with Ask Fin£4.99/month. Cancel anytime.