Lender DetailsMetro Bank PLC (RateSetter division)
Personal Loan Provider

Metro Bank PLC (RateSetter division)

Also known as: RateSetter

RateSetter was originally founded in 2010 as a peer-to-peer lending platform (legal entity: Retail Money Market Ltd). Metro Bank acquired it in August 2020 for approximately £2.5m cash consideration. From 2021, Metro Bank used the RateSetter brand and technology to offer unsecured personal loans funded from bank deposits (not P2P). The original P2P investor accounts were closed and loans sold to Metro Bank in February 2021. Retail Money Market Ltd was dissolved in September 2023. Metro Bank subsequently ceased lending under the RateSetter brand in late 2023 and wrote off the platform in 2024. As of mid-2026, the RateSetter brand is entirely wound down within Metro Bank. Metro Bank also announced a sale of a £584m performing unsecured personal loan portfolio, with remaining portfolios in run-off.

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Contact details

Websitehttps://www.ratesetter.com (displays wind-down notice)
PhoneNot verified
EmailNot verified
Registered addressOne Southampton Row, London, WC1B 5HA (Metro Bank PLC registered address)
Customer contact addressNot applicable — brand wound down; no new applications accepted

Visit Metro Bank PLC (RateSetter division) website ↗

Regulatory and company information

FCA Firm Reference NumberNot verified for current RateSetter brand; Metro Bank PLC FRN: 211209. Original Retail Money Market Ltd (trading as RateSetter P2P) was dissolved September 2023.
FCA statusMetro Bank PLC remains FCA-authorised. The RateSetter brand/division is defunct. Retail Money Market Ltd (the original P2P entity) was dissolved.
Companies House numberMetro Bank PLC: 06419578. Retail Money Market Ltd (original RateSetter P2P entity) dissolved September 2023.
Company statusWOUND DOWN. The RateSetter brand is no longer active within Metro Bank. Metro Bank ceased accepting new personal loan applications under the RateSetter brand in late 2023 (website updated between 28 November–19 December 2023 to state 'We are no longer accepting applications for personal loans'). Metro Bank also wrote off the RateSetter platform in 2024 in line with brand cessation.
Parent companyMetro Bank PLC (LSE: MTRO)

What they do

Main products and services

Formerly: peer-to-peer personal loans (Retail Money Market Ltd, 2010–2020); then Metro Bank-funded personal loans under RateSetter brand (2020–2023); vehicle finance loan briefly launched January 2023; RateSetter fixed-term savings product briefly available September 2023 via Hargreaves Lansdown. All now wound down.

Trading names and group notes

Metro Bank PLC continues to operate as a standalone bank. The RateSetter brand is defunct. This record documents the wind-down for historical completeness.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

Not applicable (brand wound down)

Not applicable reviews

Google

Not applicable

Not applicable reviews

App Store

Not applicable

Google Play

Not applicable

Other review and social proof

Not applicable

Overall public sentiment

Brand is defunct as of late 2023/2024. No current customer-facing service under RateSetter name.

Sources and checks

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