Also known as: Metro Bank
Metro Bank PLC is a UK challenger bank founded in 2010 as the first new high-street bank in the UK in over 100 years. Known for extended opening hours and community-focused stores. Underwent significant financial restructuring in 2023. FCA issued a £16.7m fine in 2024 for anti-money laundering control failures.
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Personal current accounts; savings accounts; mortgages; personal loans; business banking; commercial banking; 7-day branch banking
Trading names and group notes
Parent: Metro Bank Holdings PLC (14387040). £925m capital raise and refinancing completed October 2023 following share price collapse. Jaime Gilinski Bacal (via Spaldy Investments) holds a significant stake post-recapitalisation. FCA Final Notice issued 2024 (£16.7m fine, AML failures). Continues as independent entity as of June 2026.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
2.3
4764 reviews
App Store
4.5
Google Play
4.2
Other review and social proof
Smart Money People: 3.2/5; Which? Customer Score: 59%; FCA Final Notice 2024 (AML failures, £16.7m fine); FSCS protected deposits up to £85,000
Overall public sentiment
Below average on Trustpilot (2.3/5, Poor). Negative reviews cite account closures, poor customer service response, and concerns following 2023 financial difficulties. In-store/branch experience rated more positively. App store ratings moderately positive.
Ask Fin gives you simple money tools for budgeting, spotting savings, checking possible benefit areas and building better money habits. General guidance only — not regulated financial advice.
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